glacier-fox is committed to protecting the privacy and rights of individuals in accordance with the General Data Protection Regulation (GDPR). This page provides additional information for visitors from the European Economic Area (EEA) and the United Kingdom.
Data Controller
glacier-fox acts as the data controller for personal information collected through this website. Our contact details are:
glacier-fox
Level 4, 127 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit an enquiry form or subscribe to communications, you provide consent for us to process your data for those purposes.
- Contractual necessity: When you book our services, we process data necessary to fulfil our contractual obligations.
- Legitimate interests: We may process data for purposes such as improving our services and website security, where such processing does not override your rights.
- Legal obligation: We may process data when required by law.
Your Rights Under GDPR
If you are located in the EEA or UK, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You have the right to request restriction of processing of your personal data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
- Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
International Data Transfers
As we are based in Australia, your personal data may be transferred to and processed in Australia. Australia has been recognised by the European Commission as providing an adequate level of data protection. We also implement appropriate safeguards for any international transfers of personal data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years from the last interaction, unless you request earlier deletion.
Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence. For visitors from the UK, this is the Information Commissioner's Office (ICO). For visitors from other EEA countries, please contact your local data protection authority.
Last updated: September 2024