This Privacy Policy describes how glacier-fox collects, uses, and shares information about you when you use our website and services. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact details when you submit enquiry forms
- Email address for communication purposes
- Information about your travel preferences and experience level
- Any other information you choose to provide in messages
We also automatically collect certain information when you visit our website:
- Browser type and operating system
- Pages visited and time spent on those pages
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process bookings and provide route planning services
- Send relevant updates about trail conditions and seasonal information
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:
- Service providers who assist in operating our website and delivering services
- Accommodation and transport partners when processing bookings you have requested
- Legal authorities when required by law or to protect our rights
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or write to us at Level 4, 127 Creek Street, Brisbane QLD 4000, Australia.
Last updated: September 2024